Privacy Policy

Last updated: 29 September 2026

Hunters Hill Offices (“we”, “us”, “our”) operates the serviced and virtual office business at 53-55 Gladesville Road, Hunters Hill NSW 2110, and this website at huntershilloffices.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what we collect, why we collect it, who we share it with, and what you can do about it.

1. What we collect

We only collect personal information that we need in order to respond to you and provide our services. Depending on how you interact with us, that may include:

• Contact details you give us through our enquiry form, by email or over the phone: your name, email address, phone number, business name and the content of your message.
• Client and member information if you take a virtual office, private office or other service with us, including billing details and the information required to administer your agreement.
• Mail and delivery information where we receive mail or parcels on your behalf as part of a virtual office service.
• Technical and usage information collected automatically when you visit this website, including your IP address, browser type, device type, the pages you view and how you arrived at the site.

We do not seek to collect sensitive information as defined in the Privacy Act. If you send it to us unprompted in an enquiry, we will only use it for the purpose you provided it.

2. How we collect it

Most of the personal information we hold is given to us directly by you: through the enquiry form on this website, by email, by phone, or in person when you tour or take space with us. Technical information about your visit is collected automatically through cookies and analytics tools, as described below.

3. Why we use it

We use personal information to:

• respond to your enquiry and answer questions about our offices and services;
• arrange and conduct tours of the premises;
• set up, administer and support your virtual office, private office or other service;
• receive, hold, notify you about and forward your mail where that forms part of your service;
• issue invoices and process payments;
• meet our legal, accounting and record keeping obligations; and
• understand how this website is used so we can improve it.

We do not sell your personal information, and we do not trade or rent contact lists.

4. Cookies and website analytics

This website uses cookies, which are small text files stored by your browser. Some are necessary for the site to work and to keep it fast. Others are used for analytics.

We use Google Analytics and Google Tag Manager to understand how visitors find and use the site, such as which pages are most read and which enquiries come from search. These tools may set cookies and collect information including your IP address. That information is handled under Google’s own privacy terms.

Pages on this site also embed a Google Maps view of our location. Loading that map involves a request to Google, which is subject to Google’s privacy policy.

You can block or delete cookies in your browser settings. If you do, parts of the site may not work as intended. You can also opt out of Google Analytics using Google’s browser add-on.

5. Who we share it with

We share personal information only where it is necessary, and only with:

• Service providers who help us run the business, such as our website host, email provider, analytics providers and accounting software. These providers may store data outside Australia.
• Building management and the wider Business Hub network, where that is needed to administer your agreement or provide access to the premises.
• Professional advisers such as accountants and lawyers, where reasonably required.
• Government agencies, courts or regulators where we are required or authorised by law to disclose information.

6. Overseas disclosure

Some of the service providers we rely on, particularly analytics and email providers, store or process data on servers outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

7. How we store and protect it

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure. That includes restricting access to systems, using reputable providers, and keeping our website secured over HTTPS.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take the protection of your information seriously and act promptly if an issue arises.

8. How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law, whichever is longer. When we no longer need it, we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You can ask us what personal information we hold about you and request that we correct it if it is wrong, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time. In most cases there is no charge, and if a charge would apply we will tell you before proceeding.

If we decline a request, we will explain why in writing.

10. Making a complaint

If you believe we have mishandled your personal information, please tell us first. Contact us with the details and we will investigate and respond to you.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

11. Links to other sites

This website may link to other websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies before providing them with personal information.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The current version will always be published on this page, with the date it was last updated shown at the top.

13. Contact us

For any privacy question, access request or complaint:

• Hunters Hill Offices
• 53-55 Gladesville Road, Hunters Hill NSW 2110
• Phone: 0424 953 774
• Email: bilal@businesshuboffices.com.au